Job Title: Case Manager

Case Manager Position Description

Essential Functions

Provide direct case management services to client’s that includes:

• Initial screening and interviewing placement process.
• Guidance in planning for future goals and setting attainable objectives.
• Providing support, encouragement, and accountability to clients in their daily activities toward reaching the goal of self-sufficiency.
• Conducting random client drug tests.
• Providing substantial client direction regarding essential life skills such as budgeting and the monitoring of client’s savings accounts.
• Client referrals to community resources.
• Functioning as a liaison between client and external agencies.
• Management and maintenance of client progress.
• Providing conflict management, crisis intervention, and enforcement of program rules and regulations with each client as needed or required.
• Supervising House Manager regarding enforcement of house rules; assignment of chore duties, laundry schedule, visitors policy, zero tolerance drug/alcohol policy, general cleanliness of units and exterior premises.
• Conduct client exits of guests according to established policies of Colette’s Children’s Home.

Additional Responsibilities

• Produce reports as specified by governmental funding requirements or requested by Colette’s Children’s Home management.
• Attend training classes or meetings as required or as needed to maintain overall program integrity, individual client success, and fulfill agency requirements.
• Maintain communication with CCH Program Supervisor and other staff members by attending weekly staff meetings and completing written reports when necessary.

Knowledge, Skills, Abilities. and Personal Attributes Required:

• Reliability, dependability, and responsibility in all assigned duties.
• Ability to inspire and motivate clients by being a positive role model and influence.
• Ability to maintain a positive and professional attitude at all times.
• Effective written, verbal, and listening skills.
• Effective time management skills.
• Ability to exercise appropriate judgment in difficult situations.
• Strong problem solving and conflict management skills.
• Understanding of and sensitivity to diverse populations and social situations.’